Drive Effortless Growth with Our Small Business CRM
From capturing and nurturing leads to tracking performance, get 61web CRM Software to simplify processes and drive business growth effectively.
Best CRM for Small Business
Your Trusted Provider for Cutting-Edge CRM Software
Equip your business for success with powerful 61web CRM, designed to build robust digital marketing funnels and campaigns. Capture new leads, nurture them into loyal customers, and close deals effortlessly—all within a single platform.
With advanced AI functionalities and award-winning support, managing customer relationships has never been easier. Streamline operations, boost productivity, and drive business growth with a CRM tailored to your needs.
CRM Benefits to Business
Why Choose 61web CRM?
Many small business owners juggle multiple platforms to manage daily customer interactions, which can be time-consuming and inefficient.
61web CRM combines web hosting, email, SMS, SEO, digital marketing, automation, and reporting into one platform. Simplify customer relationship management, track leads, and boost conversions effortlessly while driving growth.
Centralized Customer Management
Access all customer data and interactions in one place, improving organization and efficiency. Manage emails, SMS, and other communication channels from a single platform.
Enhanced Lead Tracking
Easily track customer leads and progress through the sales funnel, increasing conversion rates.
Automation of Tasks
Save time by automating repetitive tasks like follow-ups, reminders, and workflows.
Comprehensive Business Reporting
Gain valuable insights with detailed reports on sales, marketing, and customer engagement to make data-driven decisions.
Marketing & AI Tools
Combine CRM with SEO, digital marketing, and AI automation for holistic business growth.
Workspace and Team Collaboration
Share customer information and tasks across teams to enhance productivity and teamwork.
Businesses that
Best Suited for 61web CRM
Small & Medium Business
Helps streamline operations, manage customer relationships, and scale efficiently without overwhelming resources.
eCommerce Stores
Tracks customer interactions, manages orders, and uses purchase data to upsell or create personalized marketing campaigns.
Service-based Business
Simplifies appointment booking, automates follow-ups, and keeps track of client histories.
B2B Companies
Enhances lead management, tracks sales funnels, and improves team collaboration to close deals faster.
Marketing Agencies
Automates client onboarding, tracks campaign results, and enhances collaboration with clients and teams.
Retail Businesses
Manages customer loyalty programs, tracks inventory, and creates targeted promotions based on purchase history.
61web CRM Plan
Our transparent flat pricing model is tailored for businesses of all sizes. Choose 61web CRM that scales with your growth and drives measurable results.
CRM only Plan
Ideal for Small & Medium Businesses
- Contacts: Unlimited
- Users: Unlimited
- Sales Funnel: Unlimited
- Website Builder
- Library - 300+ Templates, Blocks & Forms
- Courses/Training Material
- Feature Subscription: Bill on usage only
- Initial Setup Fee: $299 (one-off payment)
- Optional Add on: White Label Mobile App
- Excluded: In-app Subscription
- Excluded: GST on All Prices
Key CRM Features
Limitless possibilities
$249/Month*
- Affiliate Manager
- Ads Reporting
- AI Employee
- App Marketplace
- Audit Logs
- API Access
- Attribution Reporting
- Blogging
- Call Reporting
- Cloud Telephony System
- Compliance
- Company Object
- Content Al
- Conversations with Custom Providers
- Conversation Al
- Customer Relationship Management (CRM)
- Document Management
- Email Builder
- Email Templates
- FB/IG/TK/Google Business Integration
- Forms & Surveys
- Funnel Templates
- Gmail & Outlook
- Invoices & Estimates
- Image Al
- Lead Forms
- Lead Scoring
- Live Chat
- Listings
- Manual Actions
- Missed Call Text Back
- Mobile App (Grey Label)
- Online Scheduling
- Opportunities & Pipelines
- Payments
- Reputation Management
- Reporting
- Reviews AI
- Review Requests
- Review Widget
- Smart Webchat Widget
- Smartlists & Bulk Actions
- Snapshots
- Social Media Scheduler
- Social Media Templates
- Split Testing
- Task Management
- Text and Email Snippets
- Trigger Links and Shorten Urls
- Website & Funnel Builder
- Website Templates
- Workflow Builder
- Yext Backlink Building
CRM only Plan
Ideal for Small & Medium Businesses
- Contacts: Unlimited
- Users: Unlimited
- Sales Funnel: Unlimited
- Website Builder
- Library - 300+ Templates, Blocks & Forms
- Courses/Training Material
- Feature Subscription: Bill on usage only
- CRM Setup Fee: $249 (one-off payment)
- Optional Add on: White Label Mobile App
- Initial Setup Fee: $299 (one-off payment)
- Optional Add on: White Label Mobile App
- Excluded: GST on All Prices
Key CRM Features
Limitless possibilities
$2540/Year*
- Affiliate Manager
- Ads Reporting
- App Marketplace
- Audit Logs
- API Access
- Attribution Reporting
- Blogging
- Call Reporting
- Compliance
- Company Object
- Content Al
- Conversations with Custom Providers
- Conversation Al
- CRM
- Document Management
- Email Builder
- Email Templates
- Facebook, Instagram, Google Business & TikTok
- Forms & Surveys
- Funnel Templates
- Gmail & Outlook
- Invoices & Estimates
- Image Al
- Lead Forms
- Lead Scoring
- Live Chat
- Listings
- Manual Actions
- Online Scheduling
- Opportunities & Pipelines
- Payments
- Reputation Management
- Reporting
- Reviews AI
- Review Requests
- Review Widget
- Smart Webchat Widget
- Smartlists & Bulk Actions
- Snapshots
- Social Media Scheduler
- Social Media Templates
- Split Testing
- Task Management
- Text and Email Snippets
- Trigger Links and Shorten Urls
- Website & Funnel Builder
- Website Templates
- Workflow Builder
- Yext Online Listings & Reselling
- Greylabel Mobile App
From Leads to Loyalty -CRM Features that Deliver
Our all-in-one CRM equips your business to seamlessly manage leads, automate workflows, and build lasting customer loyalty—all in one platform.
AI
- Content AI
- Workflow AI
- Conversation AI
- Review AI
Pipelines & Opportunities
- Unlimited pipelines
- Create customized pipelines
- Automate customer journey/lead nurturing
Analytics and Reporting
- Customizable dashboard
- View Google and Facebook ad data
- Pull detailed reports
Reputation
- Automatic review requester and responder
- Review score dashboard
- Google and Facebook review management tools
- Yext integration
Calendar and Bookings
- Unlimited calendars
- Multiple calendar types
- Service menu calendars and synching
- Advanced scheduling options
- Automatic appointment booking
- Upfront payments for appointments
Automation
- Place all 61WEB admin on autopilot
- Visual automation workflow screen
- Create multi-channel campaigns
- Workflow “recipes” (templates)
- AI-powered conversational booking bot
Payment
- Stripe, PayPal, NMI, and Authorize.net integrations
- Text2Pay
- Invoicing tool
- Proposals and estimates generator
- Subscription price creator
- Coupon generator
- Physical product listing creator
Customer Relationship Management (CRM)
- Unlimited contacts
- Unlimited contacts
- Smart contact lists and tagging
- Unified conversation feed
- Call, SMS, WhatsApp, email, and social media message
- Missed call text-back
- LC-Phone system
Funnel & Website Builder
- Funnel builder and templates
- Website builder and templates
- Blog builder and templates
- Drag-and-drop editing tools
- Form and survey creation tools
- Backend Admin portals
- Chat widget
- WordPress integration
Campaign
- LC-Email
- Email blasts
- Email campaigns
- Drag-and-drop email creator
- Email templates for different niches
- Drip scheduling
- Automatic subscribe/unsubscribe
- Trigger links
- Social media management and post-scheduling
- Prospecting tool
CRM Add-on Services
Need hand? Our experts create tailored marketing campaigns, funnels, and automations to meet your business needs and ensure impactful results.
Reputation
Boost trust and credibility by managing reviews and feedback effectively.
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Website Hosting
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SEO
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Yext (Backlink Building)
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Review Management
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Web Chat
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AI Chat
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AI Voice (Inbound)
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Calendar Services
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Lead Capture Forms
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Blog
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Social Calendar
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Social Posting
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Google My Business (GMB)
Readiness
Prepare your business with AI and automations that streamline operations.
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Smart Number
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Web Chat
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AI Chat
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AI Voice (Inbound)
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Missed Call Text Back
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Call Tracking
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Calendar Services
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Lead Capture Forms
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2-way Social Messaging
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2-way SMS Messaging
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2-way Email Messaging
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Workflows
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Follow up Campaigns
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Estimates
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Invoicing
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Payments
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Text to Pay
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Quickpay Links
Resell
Boost trust and credibility by managing reviews and feedback effectively.
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AI Voice (Outbound)
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Funnels
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Workflows
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Follow up Campaigns
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Newsletter Campaigns
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Resell Campaigns
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Birthday Campaigns
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Anniversary Campaigns
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Reactivation Campaigns
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Referral Campaigns
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Payments
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Estimates
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Invoicing
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Text to Pay
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Quickpay Links
Remarketing
Retarget potentials customers with tailored ads for increased conversions.
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Newsletter Campaigns
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SMS
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Retargeting Ads (Uphex)
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Blog
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Social Calendar
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Social Posting
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Direct mail
Reach
Expanding customer reach through targeted digital marketing businesses.
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Yext
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Blog
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Social Calendar
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Social Posting
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Facebook Ads
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Google Ads
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SEO
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Givaway Campaigns
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Birthday Campaigns
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Funnels
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Lead Magnets
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Direct Mail
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Google My Business Management
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Influencer Campaigns
Custom CRM Add-on Services
Offering customized CRM add-on services to enhance customer management and streamline business operations.
Custom CRM Setup
Personalize your CRM with tailored workflows, dashboards, and integrations that align with your unique business processes and goals.
AI-Powered Chatbots
Integrate AI chatbots with your CRM to handle customer inquiries, automate responses, and enhance support efficiency.
Marketing Automation
Automate email campaigns, SMS reminders, and follow-ups directly from your CRM, saving time and streamlining customer engagement.
Lead Generation Optimization
Enhance your CRM with tools to capture, track, and nurture leads effectively, improving conversions and driving revenue growth.
Sales Pipeline Management
Organize and visualize your sales process with pipeline tracking, ensuring seamless deal management and improved team productivity.
Reporting & Analytics
Add advanced analytics capabilities to your CRM for tracking customer behaviour, campaign performance, and business growth metrics.
E-Commerce CRM Integration
Connect your e-commerce platform with your CRM to sync customer data, manage orders, and track purchase history.
Customer Feedback Tools
Add feedback collection and survey tools to your CRM for better understanding of customer satisfaction and improving services.
Multi-Channel Support Integration
Centralize all customer communications, including email, chat, and social media, directly within your CRM for efficient management.
Appointment Scheduling Integration
Streamline bookings by integrating automated scheduling tools into your CRM, allowing customers to book appointments effortlessly.
FAQs About CRM
Choosing the right website managed service provider is vital for your online success. We have compiled common questions to guide your informed decision.
CRM (Customer Relationship Management) is a tool to manage customer interactions, track leads, automate tasks, and improve customer relationships. It helps businesses save time, streamline operations, and boost sales by centralizing data and improving efficiency.
A CRM enhances customer engagement by automating follow-ups, tracking sales pipelines, and providing insights through reports. It enables better lead management, stronger customer retention, and data-driven decision-making to grow your business.
Yes, CRM is highly beneficial for small businesses. It organizes customer data, automates repetitive tasks, and scales with your business, helping small teams work smarter and achieve more with fewer resources.
Absolutely! Most CRMs integrate with popular tools like email platforms, e-commerce systems, and marketing software, allowing seamless data syncing and improved efficiency.
Key features include lead management, task automation, reporting, email and SMS integration, customer segmentation, sales tracking, and scalability to match your business growth.
Modern CRMs are designed to be user-friendly with intuitive interfaces. 61web offers training and support to help businesses adapt quickly and maximize CRM benefits.
CRMs employ robust security measures like encryption, access control, and backups to protect your data. Choose a CRM provider that complies with data protection laws, such as the Australian Privacy Act.
Yes! CRMs enable targeted marketing by segmenting customers, automating email/SMS campaigns, and tracking campaign performance, helping you engage effectively with your audience.
Costs vary depending on features and plans. 61web CRM offers affordable packages for small businesses, while others provide advanced enterprise-level features at higher prices.
Not necessarily. Many CRMs offer simple setups, and providers like 61web handle custom configurations and integrations for you, ensuring a hassle-free experience.